Seek, and you shall find

For one of Scandinavia's leading Internet Service Providers Ocean Observations took on an exciting challenge. We were asked to evaluate their current gateways and find ways to improve the design and user experience. Our interaction design team did hands-on user research and found a number of key problem areas. Together with the industrial design team they then formulated a design strategy. The design strategy included both design solutions to actual day-to-day user problems as well as strategic advice on how the ISP can use design to bring real value not only to their subscribers but also their shareholders.